By accessing and using the Pouchoz website (www.pouchoz.com) you are subject to the below terms and conditions of use. These Terms and Conditions of use govern your use of this website and your use of this website indicates your acceptance of these Terms and Conditions. Pouchoz (“We, Us, Our”) may from time to time amend, update or change this website including these Terms and Conditions without prior notice. Appropriate measures will be taken to notify our customers of a change in our Terms and Conditions.   LIABILITY Pouchoz does not accept liability for any loss or damages caused by this website, or any website linked to this website. We reserve the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, technical error, fraudulent activity etc.). We will make all reasonable effort to contact the purchaser on the details provided with the order and all monies received will be refunded using the original payment method. CHANGES TO LEGISLATION & IMPACT ON DELIVERY  The rules around nicotine globally are ever-changing. Pouchoz  do not take responsibility for any shipment being stopped or denied delivery to your chosen address due to changes in rules, laws and legislation. RESPONSIBLE USE OF PRODUCTS Pouchoz are not liable for any loss or damage caused, health related or otherwise, due to improper or irresponsible use of products purchased on our site. Do not swallow or chew the pouch, do not use more than one pouch at a time and please dispose the product safely and responsibly. Keep out of reach of children. INTELLECTUAL PROPERTY RIGHTS All materials and third party logos, brands and trade names displayed on the website are either the property of, or used with permission by Us and protected by copyright. The use of these materials by you, or anyone else authorised by you, is prohibited unless specifically permitted by legislation, these Terms and Conditions or express written permission from Us.  PRICING The nominated currency used for all transactions on www.pouchoz.com is the EURO (EUR€). Prices are inclusive of VAT & Goods and Services Tax (GST) which is 10% for Australian delivery addresses and 15% for deliveries in New Zealand.  Prices displayed on www.pouchoz.com are subject to change without notice. Prices for items on an order are fixed once your order has been confirmed by Us. Subsequent price changes will not be retrospectively applied to confirmed Orders.  DELIVERY FEES Pouchoz will use its best endeavours to deliver the Goods to your nominated delivery address within the time period specified at the time of placing your Order. However we will not be liable to you or anyone else for any losses suffered or incurred due to delay. Please visit our Shipping page for more information.  Delivery Fees are calculated at checkout and are the responsibility of the Customer to pay in order to confirm their order. We cannot accept responsibility for delivery failures or delays by our third party delivery contractors. Title and risk in the products, such as loss and damage, pass to you when your order is received by the Courier Company. Pouchoz and our third party delivery contractors will provide you with delivery information via the contact information provided to Us at the time of placing the order. More information can be found on our Shipping page. DISPATCH OF ORDERS Orders are normally dispatched from our warehouse in Sweden on the same or next business day of Order Confirmation, subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email and offer an alternative solution or a refund. ACCEPTANCE OF GOODS On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Pouchoz, as soon as possible. Please see our Returns & Exchanges Policy for more information. FREE SHIPPING PROMOTION As part of our commitment to enhancing your shopping experience, Pouchoz is pleased to offer free shipping on all retail orders exceeding 250 EUR. This promotion is applicable to deliveries in Australia and New Zealand only. To benefit from this offer, customers must select the free shipping option at checkout once their cart exceeds the required threshold. This offer is permanent but we reserve the right to modify, suspend, or terminate it at any time without prior notice. Customers will be informed of any changes via updates to this page.

BLACK FRIDAY SALE. Promotion Details: The Black Friday Sale offers a 25% discount sitewide on all products available on our website during the promotional period. Promotion Period: The sale begins on Friday, 29 November 2024, at 12:00 AM and ends on Monday, 2 December 2024, at 11:59 PM. All orders must be completed within this timeframe to qualify for the discount. Discount Application: The discount is automatically applied at checkout and cannot be combined with any other offers, coupons, or discounts unless explicitly stated. Products already on sale or clearance may not qualify for the additional discount. Exclusions: Shipping costs are excluded from the discount.\ Stock Availability: All products are subject to availability. We reserve the right to limit quantities per customer or cancel orders due to inventory shortages or system errors. Returns and Refunds: Purchases made during the Black Friday Sale are subject to our standard Returns and Refunds Policy. Refunds will reflect the discounted price paid, not the original price of the product. Order Modifications: No changes or cancellations can be made to orders once they are placed during the Black Friday Sale. Right to Modify or End Sale: We reserve the right to modify or terminate the Black Friday Sale at any time without prior notice due to unforeseen circumstances or system errors. By participating in the Black Friday Sale, customers agree to these terms and conditions in addition to our general Terms and Conditions.

POUCH OZ SOCIAL MEDIA POLICY While we do our very best to read and respond to as many comments as possible, please understand at times this may not be the case. If your enquiry is urgent or if you would like to discuss a matter further, please contact our Customer Care team and they will be able to assist. If you tag any images with any of our brand social media handles, (@pouchoz, @auspouchoz) you are voluntarily submitting the content and give Pouchoz  the unrestricted right to use, in any capacity without limitation and compensation. Pouchoz, in its complete discretion, reserves the right to remove posts it considered offensive, irrelevant, hurtful or spam. Promotion for commercial services will be removed unless prior permission has been received, is an official Pouchoz  partner or is a non profit organisation aligned with the values of Pouchoz . USER GENERATED CONTENT If we would like to use your Content in any Pouchoz digital properties, we will contact you on the relevant Third Party Platform to ask for your consent to use your Content. We will ask you to reply if you agree to allow us to use your Content in Pouchoz Media. Once you have given your consent to us in this way, you agree to be bound by these terms and conditions as well as the terms of use of any relevant Third Party Platform. You must respond directly to us within the same chat, thread or by private message in order to release the agreed Content to us. If we do not receive your response within 7 days from the date we contacted you, we will assume that you do not consent to our use of your Content and your Content will not be used by us in any Pouchoz Media. INTERNATIONAL SHIPPING We ship to both Australia and New Zealand. If you are shipping to an address in New Zealand, you can expect to receive your parcel within 10-20 business days of dispatch. Our international shipping charges include the cost to transport the item. Pouchoz does not accept any responsibility for custom delays, duties or taxes that apply in the destination country.  As the laws around nicotine and nicotine based products continue to change, we recommend checking the laws that apply to your destination country.  MINORS You must be eighteen (18) years of age or over to access and purchase any products from this website.  Any Order or purchase made by you using this website is an acknowledgement by you that you are over the age of eighteen (18) years, you accept these terms and agree that you have entered into a legal contract with us in relation to these terms. We reserve the right to take legal action and seek compensation for any loss or damage we may suffer as a result of a transaction entered into by a minor, from the parent or guardian of a minor who causes an Order to be placed. TYPOGRAPHICAL ERRORS In the event that an item(s) is listed at an incorrect price or with incorrect information, Pouchoz reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. We reserve the right to change any of the material on this website at any time. We are not liable for errors in information displayed as a result of Us not updating the website.    SPECIFIC WARNINGS (1)You must ensure that your access to, or use of, the website is not illegal or prohibited by laws which apply to you. (2) You must take your own precautions to ensure that the process which you employ for accessing the website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. Pouchoz  takes no responsibility for any such damage which may arise in connection with your use of the website. DISCLAIMER AND INDEMNITY  Except as expressly provided in these terms, and to the fullest extent allowed by the law, we and our third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website. You will at all times indemnify, and keep indemnified, us and each of their related bodies corporate, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these Terms.