Dispatch Times

All orders placed Monday – Friday (excluding public holidays) are dispatched the same day from our warehouse in Sweden.

Shipping Method

We ship all orders with DHL Express. Upon dispatch, customers will receive an email containing their tracking information.

Tracking

You can monitor the progress of your order by entering your tracking number on the  DHL website here. Should you have any concerns with delivery once your order has been dispatched by us, it is recommended you reach out to DHL Express directly with your tracking number. 

Customs Concerns

As the laws and regulations surrounding nicotine continue to evolve worldwide, we strongly recommend you are abreast with the current importation laws at your destination. Pouch Oz AB takes no responsibility for custom holds or delays. 

Contact

Should you have any concerns or queries about your order, please do not hesitate to contact our customer service team at contact@pouchoz.com. We’re here to help.